Shipping Information

WHERE CAN WE DELIVER THE PACKAGE TO?

All our products can be shipped to the most of European countries including: UK, Germany, France, Netherland, Belgium, Italy,Spain, Austria, Portugal, Swiden, Greece, Lativ, Poland, Romania, Czech,Slovakia,Slovenia,Finland,Lithuania,Luxembourg,Bulgaria;If you cannot choose delivery method when make the order, please kind contact our customer service: support@gogobest.com.

All orders are received with the consignee's signature to avoid theft, loss or damage.If a package is lost or stolen, please contact your local Express office for a claim for stolen or mis-delivered packages.

CUSTOMS DUTY

Our selling products on the site are included the customs fees, the customs duty taken by GOGOBEST, customers won't take more extra customs duties when receive the bike.

PROCESSING TIME

Standard orders must be placed before 16:00 Beijing standard time to start processing on the next business day. Processing usually takes 1-2 business days, and orders will arrive within 3-5 business days from when the order is shipped.

SHIPPING & DELIVERY RATES 

All ebikes free shipping from warehouses in Poland.

 *Please provide correct and accurate shipping address and information. Any charges incurred by GOGOBEST to reroute a shipment or make an address correction will be the responsibility of the customer. Gogobest will make every attempt to contact the customer in advance to avoid additional shipping charges when possible.

 * If the tracking information is lost or stop updating, please contact your local Express office for a claim for the lost or mis-delivered packages.Please track the package information on the site: https://www.ups.com/WebTracking, also kindly contact our customer service: support@gogobest.com, my team will help you.