Return Policy

Gogobest believes in the quality of our products and wants you to shop with confidence. You may return any item purchased from in new and unused condition within 30 days for a full refund, less shipping charges. Return shipping charges are the responsibility of the recipient, unless Gogobest made a shipping error. We will issue a refund using the same payment method you used originally.

The gogobest return refund policy only applies to original purchase consumers who purchased from or the authorized dealers. Non-original purchase consumers (that is, second-hand bicycle owners) do not apply the Gogobest return refund policy service.

If the consumer modifies the components by himself, the return refund policy of the bicycle will automatically expire.

During the warranty period, the product has major quality problems that affect the normal riding of the bicycle. We will return the goods and refund; if there are small defects, we will give appropriate compensation and provide replacement parts.


  1. Please provide your Purchase Channel, Order ID and Product Name to help us to check your the product model and manufacture year quickly .
  2. Please also send us Videos (as well as Youtube links) or Images for the problem you have and this will help us identify your problems shortly so that we can provide you effective solutions back timely and rightly.

This is not asking for proofs but just because we can tell your problem correctly just by words