Warranty

WARRANTY AND GUARANTEE

 

The warranty period for bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.

 

After warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.

 

WARRANTY COVERAGE

 

WARRANTY COVERAGE

Accessories

Parts

Name

Warranty Period

Example Problems

Notes

Electric Parts

Motor

1 Year

1.Internal gear break.

2.Bearing broken.

3.The wheel hub shell cracking.

4.Coil burned.

5.Magnets off.

6.clamping stagnation or have serious noise, not the normal operation

The following conditions are not covered by the warranty:

u Water damage of the battery, motor, and controller.

u Man-made damage, self-modification, collision damage of spare parts, etc.

u Tire puncture by sharp objects.

u Test and dispose of the vehicle for sale.

u Products or accessories that are beyond the three-pack period.

u The user is damaged due to improper use, repair and maintenance according to the instructions of the end.

u Poor and damaged due to natural disasters, man-made disasters, irresistible forces or chemical attack.

u For accessories that do not need to be returned, proof materials such as videos or pictures cannot be provided.

u Damage caused by modification or addition or subtraction of other accessories.

u It is a vulnerable or consumable item in normal use (accessory coating, inner tube, thread tube, order piece, sprocket, chain, pedal). It is not covered by human injury, damage, normal wear and tear.

 

Controller

1 Year

1.Short circuit or open circuit.

2.Overusing.

3.Coaster related protection function failure.

Battery

1 Year

Not working

Charger

1 Year

Not be charged

Switch

6 Months

Not working

Display

6 Months

Not working, no display

Front Light

3 Months

Not working

Basic

Parts

Frame

1 Year

Rust, damage

Suspension Fork

1 Year

Not working

Folding Stem

1 Year

Not working

Suspension Fork

Handel Bar

1 Year

1. Natural sealing off.

2. Fracture key parts crack.

3.Fork fracture.

Throttle

1 Year

Not working

Axle

1 Year

Bend, break

Pedal

6 Months

Not working

Free Wheel

6 Months

Not working

Gearbox

6 Months

Not working

Rear Derailleur

6 Months

Not working

Brake

6 Months

Not working

Front and Middle Axle

6 Months

Quality problems

Kick Stand

3 Months

Broken

Tire

3 Months

Natural break

 Power Brake Lever

3 Months

Not working

Crank

3 Months

Not working

Fender

3 Months

Not working

 

NOTICE:  

  • Consumables are not warranted after one month
  • User’s use, improper maintenance or collision, fall injury, overuse, chemical damage and other abnormal parts caused by riding
  • Commercial rental bike does not guarantee
  • Consumables due to damaged parts are not replaced in time, resulting in damage to related parts, no compensation. 
  • Unauthorized disassembly, damage caused by replacement parts, etc.

Due to different batches at the time of shipment or improvements to parts, there will be changes without notice. The company guarantees that the quality of the changed parts will not be reduced. Only the same grade or higher grade accessories will be selected. The difference of accessories will not be the reason for quality return, please know it.

Returns and Refunds 

When the bicycle you purchased needs to be returned or refunded, it must be approved by gogobest customer service team, please contact by the email: cs@gogobest.com.

The gogobest return refund policy only applies to original purchase consumers who purchased from gogobest official website. Non-original purchase consumers (that is, second-hand bicycle owners) do not apply the gogobest return refund policy service.

If the consumer modifies the components by himself, the return refund policy of the bicycle will automatically expire. 

During the warranty period, the product has major quality problems that affect the normal riding of the bicycle. We will return the goods and refund; if there are small defects, we will give appropriate compensation and provide replacement parts.